Technology Specialist - Level II

TITLE: TECHNOLOGY SPECIALIST– LEVEL II

QUALIFICATIONS:

1. High school diploma or equivalent required; Associate degree or technical certification in IT (preferred)
2. Minimum 1 year of experience in an IT position providing basic support, maintenance, and repair of hardware/software systems and solutions
3. Strong organizational and time-management skills
4. Outstanding written and verbal communication skills
5. A self-starter who demonstrates a high aptitude for technology and the ability to work independently with minimal supervision, as well as collaboratively as part of a team
6. Ability to work flexible hours, including after-hours response in the event of a technology emergency
7. Must possess and maintain a valid Driver's License.
8. Ability to read, write, and communicate effectively in English.
9. Ability to drive between district sites as needed
10. Ability to lift and transport moderately heavy objects such as computers and related equipment (up to 50 lbs.)
11. Available after hours in the event of a technology emergency
12. Knowledge of computer hardware components and repair
13. Proficiency with end-user device platforms, including but not limited to Windows OS, macOS, and Chrome OS
14. Experience with Google Admin Console is a plus
15. Experience in troubleshooting wired and wireless networking
16. Familiarity with MDM (Mobile Device Management) platforms
17. Strong interpersonal skills with a customer-service mindset
18. Documentation and technical writing skills
19. Experience in a K-12 educational environment is a plus
20. Required criminal history background check and proof of U.S. citizenship or legal resident alien status, and Mantoux verification.
21. Current residency in New Jersey, approved residency waiver, or the candidate agrees to obtain residency within one (1) year of employment.

REPORTS TO: Chief Technology Officer, Building Principals, and  Assistant Superintendent of Business

JOB GOAL: To provide advanced technical support and systems administration for district technology infrastructure, devices, hardware, software, and digital platforms. The Technology Specialist – Level 2 is responsible for troubleshooting complex technical issues, managing and maintaining technology systems, and supporting the reliable operation of networked resources that facilitate teaching, learning, assessment, and district operations. The position works collaboratively with district staff to ensure technology systems are secure, efficient, and readily available to meet the needs of students and employees.

PERFORMANCE RESPONSIBILITIES:

Help Desk &Troubleshooting

1. Serve as the first point of contact for all technology-related troubleshooting requests from staff, students, and administration
2. Prioritize, evaluate, and resolve helpdesk support tickets in a timely manner
3. Troubleshoot and repair hardware, software, network connectivity, and peripheral issues
4. Manage device repairs, including coordination with vendors and tracking warranty claims

Device & Infrastructure Management

1. Perform software installation, configuration, and updates on all district devices
2. Complete computer setup, imaging, and inventory management
3. Perform routine computer and device maintenance to minimize downtime
4. Ensure all devices and the network are functioning and ready for daily teaching, learning, and all standardized/online testing platforms
5. Support the setup, administration, and troubleshooting of district Wi-Fi, switches, and network infrastructure
6. Assist with the administration of the Google Admin Console, Microsoft Active Directory, or other device management platforms
7. Maintain accurate records of all district technology assets and equipment

Testing & Academic Support

1. Coordinate with administration and staff to ensure all technology is properly configured and operational for state and district testing windows
2. Provide on-site technical support during testing periods to address issues in real time
3. Support the deployment and troubleshooting of learning management systems (LMS), educational software, and classroom technology (projectors, interactive whiteboards, document cameras, etc.)

End-of-Year & School Readiness

1. Work collaboratively with administration and school staff in preparing and executing end-of-year technology procedures, including device collection, reimaging, and storage
2. Lead back-to-school technology readiness efforts, ensuring all devices, accounts, and systems are prepared prior to the first day of school
3. Assist with new student and staff account provisioning and onboarding

Security &Compliance

1. Apply software patches and security updates to maintain device health and compliance
2. Support the enforcement of the district's Acceptable Use Policy (AUP)
3. Assist with monitoring and responding to cybersecurity alerts or incidents as directed by the Chief Technology Officer

Communication & Collaboration

1. Maintain clear, professional communication with teachers, staff, students, and administration regarding the status of technology issues
2. Document all support activities, resolutions, and procedures for the knowledge base and future reference
3. Participate in professional development to stay current with emerging educational technology trends and tools
4. Other duties as assigned by the Chief Technology Officer, Assistant Superintendent of Business, or Superintendent of Schools

Physical Requirements

1. Ability to drive between district sites as needed
2. Ability to lift and transport moderately heavy objects such as computers and related equipment (up to 50 lbs.)
3. Available after hours in the event of a technology emergency

TERMS OF EMPLOYMENT: Twelve Months

EVALUATION: Performance of this job will be evaluated annually in accordance with state law and provisions of the board's policy on evaluation of certified staff.

APPROVED BY:  The Salem City Board of Education
DATE:   June 10, 2026

TERMS OF EMPLOYMENT: Twelve Months

EVALUATION: Performance of this job will be evaluated annually in accordance with state law and provisions of the board's policy on evaluation of certified staff.

APPROVED BY:  The Salem City Board of Education
DATE:   June 10, 2026

Wage or Salary Information

Non-Certified Staff (RBT):  Salary Range $50,000 - $70,000

Benefits Information

Enrollment in PERS (Public Employees' Retirement System) and Group Life Insurance   through NJ Department of Pensions and Benefits

AmeriHealth New Jersey Educators Health Plan (Medical)

Benecard (Prescription)

Delta Dental (Dental)

Ameriflex (FSA) Flexible Spending Account

Opt-Out of Benefits Annual Waiver. Range: up to $5,000 per year

Twelve Paid Sick days, Three Personal Days, Fifteen Vacation days given annually.

Eligibility for enrollment in 403b Tax Shelter Annuity Plans. Vendors: MetLife/Brighthouse, Equitable,Midland or Lincoln Investment Planning.

Eligibility for enrollment in Disability, Life, Accident, Cancer, Critical Illness, Hospital Confinement Plans with Colonial Life Insurance.

Eligibility for enrollment in Disability Insurance with Prudential, Colonial Life, or AFLAC.