Technology Support Specialist Level 1

Teaneck Public Schools | Teaneck, NJ

  

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CountyBergen
Posted Date 6/07/2022
Expiration Date8/31/2022
Description
Technology Support Specialist - Level 1
District


JOB GOAL: The Technology Support Specialist Level 1 role is to support and maintain computer systems, desktops, peripherals, digital AV media systems and associated instructional, administrative and system software.  This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software and associated equipment while ensuring optimal system performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user support, training and assistance where and when required.
 
ESSENTIAL QUALIFICATIONS:
  1. Knowledge of computer hardware and software installation procedures.
  2. Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
  3. Related college or technical school coursework.
  4. Documented training in computer hardware, software and network use, troubleshooting and repair.
  5. A+ certification and networking certifications preferred.
  6. Successful related experience in computer and network installation, maintenance, troubleshooting and repair preferred.
  7. College diploma or university degree in the field of computer science preferred
  8. Certifications in technology systems such as A+, Microsoft certs etc.
  9. Understanding of current operating platforms, computer hardware and associated peripherals, and software applications.
  10. Ability to inspect, assess, troubleshoot and repair computer network system, hardware and software.
  11. Ability to work independently.
  12. Knowledge of E-Mail, Internet, WAN, LAN, and other computer network programs and operations.
  13. Ability to communicate effectively with all levels of end-users.
  14. Ability to follow oral and/or written instructions.
  15. Ability to report work orally and/or in writing to supervisor.
  16. Ability to establish and, maintain cooperative working relationship with, staff and others contacted in the course of work.
  17. Ability to carry out instructions furnished in written or oral form.
  18. Analytical, problem-solving and creative-thinking skills with respect to computer-related issues.
  19. Motor Vehicle Operator's License or ability to provide own transportation.
  20. Technical knowledge of network and PC hardware, including digital media systems.
  21. Hands-on hardware troubleshooting experience
  22. Equipment support experience with desktop pc’s and peripherals
  23. Working technical knowledge of current network protocols, operating systems, and standards
  24. Ability to operate tools, components, and peripheral accessories
  25. Able to read and understand technical manuals, procedural documentation, and OEM guides
  26. Ability to conduct research into technical issues and products as required.
  27. Effective interpersonal skills and relationship-building skills
  28. Strong written and oral communication skills
  29. Ability to present ideas in user-friendly language
  30. Understanding of the organization’s goals and objectives
  31. Self-motivated and directed
  32. Keen attention to detail
  33. Analytical and problem-solving abilities
  34. Ability to effectively prioritize and execute tasks in a high-pressure environment
  35. Experience working in a team-oriented, collaborative environment
  36. Strong customer-service orientation
  37. Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
 
ESSENTIAL FUNCTIONS OF POSITION:
  1. Work with end users to identify and deliver required technology support service levels. Provide support end users and staff on technology systems such as Digital AV media systems, software, computer operation and other issues.
  2. Install, configure, test, maintain, monitor, move, and troubleshoot end user hardware, networked peripheral devices, and networking hardware products.
  3. Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
  4. Perform on-site analysis, diagnosis, and resolution of complex technology problems for a variety of end users, and recommend and implement corrective hardware solutions, including repair as needed.
  5. Receive and respond to incoming calls, pages, and/or e-mails regarding technology issues such as PC and/or hardware/software problems.
  6. Support development and implementation of new technology projects and new hardware installations.
  7. Assist in resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), wireless networks, and other systems
  8. Presentation setups as necessary i.e. laptop, projector, screen.
  9. Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
  10. If necessary, liaise with third-party support and equipment vendors.
 
 
 
NJ First Act effective 9/1/2011

Equal Opportunity/Affirmative Action Employer

Application Procedure:
Apply Online
County
Bergen

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