Computer Technician

Hackensack Public Schools | Hackensack, NJ

  

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CountyBergen
Posted Date 11/11/2021
Expiration Date12/11/2021
Description

Job Overview:  Provide staff and students in a K-12 environment with timely and knowledgeable support of software, hardware, networking and other aspects of technology.  

Job Responsibilities:

  • Provide end-user support on a variety of issues ranging from software applications to hardware to audio-visual equipment across a variety of devices and platforms including, but not limited to: PC's, Mac's, iPad's, Chromebooks, Printers and SmartBoards. 
  • Identify, research, and resolve technical problems in a timely manner; Update users on the progress of resolution. 
  • Respond to telephone, e-mail and in-person requests for technical support. 
  • Complete assigned work orders within established time-frames.
  • Identify and propose new policies and procedures related to technology-use and/or department operations to improve services and prevent future issues.    
  • Act as facilitator with vendors and District staff to resolve technical issues for end-users.
  • Perform basic troubleshooting of network infrastructure/connectivity technology including switches, LAN, Telephony, Ethernet and WiFi.
  • Basic LAN and telephony wiring.
  • Configuration, setup and installation of software applications.
  • Assist end users in training of software applications and use of equipment where applicable.
  • Participate in installation and configuration of equipment such as desktops, projectors, interactive whiteboards, printers, desktop switches in accordance with District and vendor guidelines and standards.
  • Participate in large scale deployment of new hardware and software.
  • Maintain confidentiality.
  • Work well as part of a team, and interact well with individuals at all levels of the organization.
  • Maintain a clean and organized work area.

 
Qualifications:

  • High School diploma or equivalent
  • COMPTIA A+ certification preferred but not required
  • Other IT/Technical degree/certificate preferred but not required
  • Two to five years of field experience providing technical support in a 50+ user or enterprise-level environment
  • Experience in an educational environment preferred but not required
  • Demonstrate the ability to communicate effectively in English, both orally and in writing, using proper writing skills, grammar and vocabulary
  • Bilingual Spanish-speaking skills preferred
  • Must hold and maintain a valid driver's license with no serious violations
  • Must have vehicle to travel between several locations/buildings (within a 2-mile radius)
  • If selected for this opportunity, the incumbent must provide evidence that a criminal record history check has been conducted and clearance has been given by the Department of Education.  
  • Provide evidence that health is adequate to fulfill the job functions and responsibilities, with reasonable accommodation pursuant to 42 U.S.C. 12101 and in accordance with N.J.A.C. 6:3-4A.4.

The ideal candidate will be a motivated individual who is a self-starter with excellent communications skills and the ability to handle several tasks at once.  The Computer Technician will be familiar with all aspects of Windows, PC administration, Microsoft Office, iPad/iOS, and Chromebook support.  He/She will respond to support calls from the school community regarding all hardware and software issues.

Working knowledge of:

  • Microsoft Windows 
  • Mac OS X
  • iOS
  • ChromeOS
  • Microsoft Office
  • GoogleApps
  • Desktop Virtualization (Basics)
  • Laserjet and Multi-Function Printers
  • VoIP
  • Microsoft Active Directory
  • Network connectivity (TCP/IP, DNS, Ethernet)
  • Infrastructure cabling (LAN and Telephony)

    
Working Conditions: 12-month position

  • Use strength to lift items needed to perform the functions of the job.
  • Sit, stand and walk for required periods of time.
  • Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision.
  • Reach with hands and arms and use hands and fingers to handle objects and operate tools, computers, and/or controls.

 
Application Procedure: Apply Online via AppliTrack

Selection Procedure: Screening of applications; Selected applicants will be given an online basic computer skills test; filtering of responses; interview of remaining applicants by committee with a basic troubleshooting task; final recommendation by committee will be submitted to the Superintendent for Board approval.  
 

County
Bergen

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