Technology Support Specialist Level 3

Teaneck Public Schools | Teaneck, NJ


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Posted Date 6/07/2022
Expiration Date8/31/2022
Technology Support Specialist Level 3

JOB GOAL: The Technology Support Specialist/Systems Engineer - Level 3 role is to support and maintain computer systems, desktops, peripherals, digital AV media systems and associated instructional, administrative and system software. You will also manage and maintain the districts infrastructure software and hardware. In this role, you will monitor our network to ensure network availability and security as well as perform necessary maintenance. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software and associated equipment while ensuring optimal system performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user support, training and assistance where and when required. You will supervise computer support specialists and may administer network security measures. You must be comfortable in a diverse, fast-paced environment and able to analyze data to translate results into better solutions.
  • College diploma or university degree in the field of computer science preferred
  • Certifications in technology systems such as CCNA and/or MCSE preferred
  • Proven experience in a network administrator/systems administrator role
  • Hands on experience in networking, routing and switching
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
  • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
  • Ability to setup and configure server hardware
  • Familiarity with backup and recovery software and methodologies
  • Technical knowledge of network and PC hardware, including digital media systems.
  • Hands-on hardware troubleshooting experience
  • 3-5 years of relevant IT experience in a previous role
  • High school degree or equivalent; bachelor’s degree in related field preferred
  • Experience with helpdesk or IT support
  • Experience working with network and server management support
  • Up-to-date knowledge of new systems, information, software, and upgrades
  • Familiarity with the following: Cisco products, Network Monitoring Tools, Windows Server, Windows Domain, DNS, Telnet, DHCP, Microsoft Active Directory, Microsoft Member Servers, GSuite, NAS Storage environment, network routing, vlans, wireless.
  • Ability to physically stand, bend, squat, and lift equipment
  • Able to multitask, prioritize, and manage time efficiently
  • Related college or technical school coursework.
  • Documented training in computer hardware, software and network use, troubleshooting and repair.
  • Networking and systems certifications preferred.
  • Motor Vehicle Operator's License or ability to provide own transportation.
  • Significant successful related experience in computer and network installation, maintenance, troubleshooting and repair.
  • Extensive equipment support experience with desktop pc’s and peripherals
  • Working technical knowledge of current network protocols, operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Ability to conduct research into technical issues and products as required.
  • Effective interpersonal skills and relationship-building skills
  • Strong written and oral communication skills
  • Ability to present ideas in user-friendly language
  • Understanding of the organization’s goals and objectives
  • Self-motivated and directed
  • Keen attention to detail
  • Analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Strong customer-service orientation
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
  • Able to lifting and transport heavy to moderately heavy objects, such as computers and peripherals.
  • Extensive knowledge of computer hardware and software installation procedures.
  • Extensive knowledge of networking concepts and configurations
  • Knowledge of all school district personal computer and software applications.
  • Understanding of current operating platforms, computer hardware and associated peripherals, and software applications.
  • Ability to inspect, assess, troubleshoot and repair computer network system, hardware and software.
  • Ability to work independently.
  • Extensive knowledge of E-Mail, Internet, WAN, LAN, and other computer network programs and operations.
  • Ability to communicate effectively with all levels of end-users.
  • Ability to follow oral and/or written instructions.
  • Ability to report work orally and/or in writing to supervisor.
  • Ability to establish and, maintain cooperative working relationship with, staff and others contacted in the course of work.
  • Ability to carry out instructions furnished in written or oral form.
  • Ability to add, subtract, multiply and divide, and perform complex arithmetic operations.
  • Analytical, problem-solving and creative-thinking skills with respect to computer-related issues.
  • Fully supporting, configuring, maintaining and upgrading network and server equipment.
  • Installing and integrating new server hardware and applications
  • Manage all infrastructure equipment and keeping equipment up to best practices configurations
  • Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
  • Ensure network security and connectivity
  • Support and administer third-party applications
  • Establishes network specifications
  • Manage day-to-day IT infrastructure
  • Monitor networking equipment and servers
  • Ensure security for web users’ accounts and information
  • Provide helpdesk support for network issues and respond to requests for IT support
  • Document internal procedures
  • Install, test, and monitor servers, firewalls, and new software
  • Perform data backups
  • Install and update network system improvements as needed
  • Keep inventory of equipment, software, and licenses
  • Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
  • Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
  • Prepares users by designing and conducting training programs; providing references and support.
  • Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
  • Meets financial requirements by submitting information for budgets; monitoring expenses.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Protects organization's value by keeping information confidential.
  • Install, configure, test, maintain, monitor, move, and troubleshoot end user hardware, networked peripheral devices, and networking hardware products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex technology problems for a variety of end users, and recommend and implement corrective hardware solutions, including repair as needed.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding technology issues such as PC and/or hardware/software problems.
  • Support development and implementation of new technology projects and new hardware installations.
  • Assist in resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), wireless networks, and other systems
  • Presentation setups as necessary i.e. laptop, projector, screen.
  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
  • If necessary, liaise with third-party support and equipment vendors.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
  • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

NJ First Act effective 9/1/2011

Equal Opportunity/Affirmative Action Employer

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